Frequently Asked Questions
Everything you need to know about your Apothecary & Me experience.
Are your products suitable for sensitive skin?
Yes, our formulations prioritize gentle, plant-based ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package departs our facility.
What is your return policy?
We offer a 30-day return window for unopened and unused products. Due to the hygienic nature of beauty products, we cannot accept returns on items that have been opened.
Are your products cruelty-free and vegan?
Absolutely. Apothecary & Me is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of purchase.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our reach to beauty enthusiasts worldwide in the near future.