Returns & Exchanges
At Apothecaryandme, your skin's satisfaction is our priority, which is why we offer a 30-day window for returns on products that do not meet your expectations. We strive to ensure every part of your self-care journey is seamless, including our hassle-free exchange process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a prepaid shipping label and authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring that at least 50% of the product remains and all seals are handled with care.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our apothecary team inspects the returned items, we will process your refund or exchange back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing